CVE-2025-13534 - ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

CVE-2025-13534 - ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

https://cvefeed.io/rssfeed/latest.atom / Tue, 12/02/2025 - 13:51
CVE ID : CVE-2025-13534
Published : Dec. 2, 2025, 9:15 a.m. | 2 hours, 57 minutes ago
Description : The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Severity: 6.3 | MEDIUM
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Kenya Education Network CERT(KENET-CERT) is a Cybersecurity Emergency Response Team and Co-ordination Center operated by the National Research and Education Network of Kenya. KENET-CERT coordination center promotes awareness on cybersecurity incidences as well as coordinates and assists member institutions in responding effectively to cyber security threats and incidences. KENET-CERT works closely with Kenya's National CIRT coordination center (CIRT/CC) as a sector CIRT for the academic institutions. KENET promotes use of ICT in Teaching, Learning and Research in Higher Education Institutions in Kenya. KENET aims to interconnect all the Universities, Tertiary and Research Institutions in Kenya by setting up a cost effective and sustainable private network with high speed access to the global Internet. KENET also facilitates electronic communication among students and faculties in member institutions, share learning and teaching resources by collaboration in Research and Development of Educational content.